Blessed John Duckett Catholic Primary School

Smith Street
Tow Law
Bishop Auckland
County Durham
DL13 4AU

01388 731082

office@blessedjohnduckett.bhcet.org.uk

Have a question? Send us a message

Please contact us:

Miss Jenna Ellison (Headteacher)

or

Miss Bryony Irwin (Business Manager)

SENCO - Miss J. Ellison

Governor details - Mrs E. McGurk

School  Business Manager - Miss B. Irwin

 

Contacting us regarding a complaint

Please note, if you have any concerns, or wish to make a complaint, the following protocols must be followed:

  • Firstly, contact the appropriate school staff directly to allow for matters to be solved informally. 
  • If a complaint remains unresolved, a stage 2 formal complaint must be set out in writing and sent to the Headteacher or Chair of the Local Governing Committee as appropriate. From here, a formal investigation will be underway. Once an investigation is complete you will be made aware of the outcomes and how the issue will be resolved. 
  •  If you remain dissatisfied, you may request that your complaint be heard by the complaints appeal panel. 

If you have a complaint or concern relating to trees, kindly refer to the guidance before making contact.