Blessed John Duckett Catholic Primary School
Smith StreetTow Law
Bishop Auckland
County Durham
DL13 4AU
01388 731082
Please contact us:
Miss Jenna Ellison (Headteacher)
or
Miss Bryony Irwin (Business Manager)
SENCO - Miss J. Ellison
Governor details - Mrs E. McGurk
School Business Manager - Miss B. Irwin
Contacting us regarding a complaint
Please note, if you have any concerns, or wish to make a complaint, the following protocols must be followed:
- Firstly, contact the appropriate school staff directly to allow for matters to be solved informally.
- If a complaint remains unresolved, a stage 2 formal complaint must be set out in writing and sent to the Headteacher or Chair of the Local Governing Committee as appropriate. From here, a formal investigation will be underway. Once an investigation is complete you will be made aware of the outcomes and how the issue will be resolved.
- If you remain dissatisfied, you may request that your complaint be heard by the complaints appeal panel.
If you have a complaint or concern relating to trees, kindly refer to the guidance before making contact.