Tel: 01388 731082 Email: office@blessedjohnduckett.bhcet.org.uk

Please contact us:

Miss Jenna Ellison (Headteacher)

or

Miss Bryony Irwin (Business Manager)

SENCO - Miss J. Ellison

Governor details - Mrs E. McGurk

School  Business Manager - Miss B. Irwin

 

Contacting us regarding a complaint

Please note, if you have any concerns, or wish to make a complaint, the following protocols must be followed:

  • Firstly, contact the appropriate school staff directly to allow for matters to be solved informally. 
  • If a complaint remains unresolved, a stage 2 formal complaint must be set out in writing and sent to the Headteacher or Chair of the Local Governing Committee as appropriate. From here, a formal investigation will be underway. Once an investigation is complete you will be made aware of the outcomes and how the issue will be resolved. 
  •  If you remain dissatisfied, you may request that your complaint be heard by the complaints appeal panel. 

If you have a complaint or concern relating to trees, kindly refer to the guidance before making contact.

Blessed John Duckett Catholic Primary School

Smith Street
Tow Law
Bishop Auckland
County Durham
DL13 4AU

01388 731082

office@blessedjohnduckett.bhcet.org.uk

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