Please contact us:
Miss Jenna Ellison (Headteacher)
or
Miss Bryony Irwin (Business Manager)
SENCO - Miss J. Ellison
Governor details - Mrs E. McGurk
School Business Manager - Miss B. Irwin
Contacting us regarding a complaint
Please note, if you have any concerns, or wish to make a complaint, the following protocols must be followed:
- Firstly, contact the appropriate school staff directly to allow for matters to be solved informally.
- If a complaint remains unresolved, a stage 2 formal complaint must be set out in writing and sent to the Headteacher or Chair of the Local Governing Committee as appropriate. From here, a formal investigation will be underway. Once an investigation is complete you will be made aware of the outcomes and how the issue will be resolved.
- If you remain dissatisfied, you may request that your complaint be heard by the complaints appeal panel.
If you have a complaint or concern relating to trees, kindly refer to the guidance before making contact.
Blessed John Duckett Catholic Primary School
Smith StreetTow Law
Bishop Auckland
County Durham
DL13 4AU
01388 731082